Discuss the approach of a major software company to its employees. Then, consider the Factors That Have the Strongest Influence over Work Behaviors.
Read the mini-case study in section 2.1. Case in Point: SAS Institute Invests in Employees. The study generally discusses the approach of a major software company to its employees. Then, consider the Factors That Have the Strongest Influence over Work Behaviors from figure 2.15. Describe how each of the four factors is managed by SAS. Do you agree with the firms policies?
Note: Additional reading can be found at: Crowley. (2013). How SAS Became The Worlds Best Place To Work. Fast Company. http://www.fastcompany.com/3004953/how-sas-became-worlds-best-place-work
Prepare a two-page (double-spaced) essay. Cite references, using APA format, for any material that you use in preparing the essay.
Papers will be assessed using the following criteria:
Describes each of the four factors clearly and correctly.
Provides an example of how each of the four factors is managed.
Clearly states position of whether they agree or not with the policies.
Writing is clear. Used appropriate grammar and writing to express ideas. References (if used) were cited properly.
SAS Article listed below:
Four Behaviors are job performance, organizational citizenship, absenteeism and turnover
Who are your best customers? Which customers are bringing you the most profits and which are the least
profitable? Companies are increasingly relying on complicated data mining software to answer these and other
questions. More than 92% of the top 100 companies on the Fortune Global 500 list are using software developed
by SAS Institute Inc., the worlds largest privately held software company, for their business intelligence and
analytical needs. The Cary, North Carolina, company is doing extremely well by any measure. They have over
10,000 employees worldwide, operate in over 100 countries, ranked number 1 on Fortunes 2010 list of the Best
Companies to Work For, and reported $2.31 billion in revenue in 2009 (their 33rd consecutive year of growth
and profitability). They reinvested 23% of their 2009 revenue into research and development (R&D) activities.
The company is quick to attribute their success to the performance and loyalty of their workforce. This is
directly correlated with how they treat their employees.
SAS has perfected the art of employee management. It has been ranked on Fortune magazines best places to
work list every year since the list was first published. Employees seem to genuinely enjoy working at SAS and
are unusually attached to the company, resulting in a turnover rate that is less than 4% in an industry where
20% is the norm. In fact, when Google designed their own legendary campus in California, they visited the SAS
campus to get ideas.
One thing SAS does well is giving its employees opportunities to work on interesting and challenging projects.
The software developers have the opportunity to develop cutting-edge software to be used around the world.
The company makes an effort to concentrate its business in the areas of analytics, which add the most value and
help organizations best analyze disparate data for decision making, creating opportunities for SAS workers to be
challenged. Plus, the company removes obstacles for employees. Equipment, policies, rules, and meetings that
could impede productivity are eliminated.
Chapter 2 Personality, Attitudes, and Work Behaviors
2.1 Case in Point: SAS Institute Invests in Employees 67
SAS has treated employees well in bad times as well as in good times. CEO Jim Goodnight is quoted as saying,
For 2010, I make the same promise that I did last yearSAS will have no layoffs. Too many companies
worldwide sacrificed employees and benefits to cut costs in 2009. SAS took the opposite stance, and we have
been rewarded in employee loyalty and overall success of the business. Maintaining this position throughout the
downturn puts us in the best position to meet the expected market upturn.
In addition, the company has a reputation as a pioneer when it comes to the perks it offers employees, but these
perks are not given with a mentality of offer everything but the kitchen sink. There is careful thinking and
planning behind the choice of perks the company offers. SAS conducts regular employee satisfaction surveys,
and any future benefits and perks offered are planned in response to the results. The company wants to
eliminate stressors and anything that dissatisfies from peoples lives. To keep employees healthy and fit, there
are athletic fields; a full gym; a swimming pool; and tennis, basketball, and racquetball courts on campus. Plus,
the company offers free on-site health care for employees, covers dependents at their fully staffed primary
medical care center, and offers unlimited sick leave. The company understands that employees have a life and
encourages employees to work reasonable hours and then go home to their families. In fact, a famous motto in
the company is, If you are working for more than 8 hours, you are just adding bugs. SAS is truly one of the
industry leaders in leveraging its treatment of people for continued business success.
Case written by [citation redacted per publisher request]. Based on information from Doing well by being rather
nice. (2007, December 1). Economist. Retrieved April 30, 2010, from http://www.financialexpress.com/news/
doing-well-by-being-rather-nice/247090; Cakebread, C. (2005, July). SASnot SOS. Benefits Canada, 29(7), 18;
Florida, R., & Goodnight, J. (2005, JulyAugust). Managing for creativity. Harvard Business Review, 83(7/8), 124131;
Karlgaard, R. (2006, October 16). Who wants to be public? Forbes Asia, 2(17), 22; SAS ranks No. 1 on Fortune Best
Companies to Work For list in America. (2010, January 21). SAS press release. Retrieved May 27, 2010, from
Chapter 2 Personality, Attitudes, and Work Behaviors