Background to area of study: (please summarise the area you wish to study. You should refer to at least 5 academic sources here. Approx. 300 words).
Rationale (please summarise the purpose of studying this area why is it important, who is it relevant to, what will it add/explain? Please ensure you reference this section. Approx. 250 words):
The research aims to investigate the factors of lost luggage and examine the passenger satisfactions toward airlines policy.
To identify the causes of lost baggage at the airports,
To find out the mitigations help to reduce baggage loss,
To find out the proper solution to enhance customer satisfaction.
methodology not required for this topic but only if you can do me a favour to suggest 5 open-ended questions for participants.Tags: airlines, compensations, discuss, event, passengers, policies, satisfies